Terms of service

Terms of Service 

1️⃣ Overview

Petzone operates the online store and provides shopping services powered by Shopify.
By accessing or using the website, customers agree to comply with these Terms of Service and the Privacy Policy. If they do not agree, they should not use the Services.

2️⃣ Account & Eligibility

  • Users must be at least the age of majority in their jurisdiction.

  • Customers are responsible for providing accurate and complete information.

  • Users are responsible for maintaining the security of their account credentials.

  • Accounts may not be transferred or sold.

3️⃣ Products

  • Product descriptions and images are presented as accurately as possible.

  • However, product colors and appearance may vary depending on device settings.

  • Product descriptions, availability, and quantities may change at any time without notice.

  • The company reserves the right to discontinue products.

4️⃣ Orders

  • Placing an order constitutes an offer to purchase.

  • Orders are not accepted until confirmed by Petzone.

  • Payment must be processed before acceptance.

  • The company may refuse or cancel orders at its discretion.

  • Purchases are subject to the Refund Policy.

5️⃣ Pricing & Billing

  • Prices are subject to change without notice.

  • Posted prices may not include taxes, shipping, or customs fees.

  • Customers must provide accurate billing information.

  • Customers are responsible for all applicable charges and taxes.

6️⃣ Shipping & Delivery

  • Delivery times are estimates and not guaranteed.

  • The company is not responsible for carrier or customs delays.

  • Risk of loss transfers to the customer once the product is handed to the shipping carrier.

7️⃣ Intellectual Property

  • All website content (logos, trademarks, images, text, designs) is owned by Petzone or its licensors.

  • Content may not be copied, reproduced, or distributed without written permission.

8️⃣ Third-Party Tools & Links

  • The website may include third-party tools or links.

  • The company is not responsible for third-party content or services.

9️⃣ Relationship with Shopify

  • Shopify hosts the store platform.

  • All purchases are made directly between the customer and Petzone.

  • Shopify is not responsible for product-related claims or disputes.

🔟 Privacy

All personal data collected is governed by the store’s Privacy Policy and Shopify’s Privacy Policy.

1️⃣1️⃣ Feedback

  • Any feedback, reviews, or suggestions submitted grant the company a perpetual, royalty-free license to use them.

  • The company is not obligated to compensate or respond to feedback.

1️⃣2️⃣ Errors & Omissions

  • The company reserves the right to correct pricing or content errors and cancel orders if necessary.

1️⃣3️⃣ Prohibited Uses

Users may not:

  • Use the Services for unlawful purposes

  • Violate intellectual property rights

  • Upload malicious software

  • Send spam or misleading information

  • Collect personal data unlawfully

Accounts may be suspended or terminated for violations.

1️⃣4️⃣ Termination

The company may terminate accounts or access at any time.
Certain provisions (IP, liability, indemnification, etc.) survive termination.

1️⃣5️⃣ Disclaimer of Warranties

Services and products are provided “as is” and “as available” without warranties of any kind.

1️⃣6️⃣ Limitation of Liability

To the fullest extent permitted by law, Petzone is not liable for indirect, incidental, consequential, or punitive damages arising from use of the Services or purchased products.

1️⃣7️⃣ Indemnification

Users agree to indemnify and hold harmless Petzone and its partners from claims arising from violation of the Terms or misuse of the Services.

1️⃣8️⃣ Governing Law

The Terms are governed by the laws of the jurisdiction where Petzone is headquartered.

1️⃣9️⃣ Changes to Terms

The company may update these Terms at any time. Continued use of the Services constitutes acceptance of changes.