Frequently Asked Questions

Have a question? We've got answers! If you can't find what you're looking for, feel free to contact us.

Orders & Payments

How do I place an order?

Simply browse our store, add your favourite products to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your order.

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment methods available at checkout.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible if you need to make changes.

Shipping & Delivery

How long does delivery take?

Within the UAE, standard delivery takes 2–4 business days. Express delivery (1–2 business days) is available in select areas. International orders typically take 5–10 business days.

Do you offer free shipping?

Yes! We offer free standard shipping on qualifying orders. Check our website for current promotions and minimum order thresholds.

How can I track my order?

Once your order is shipped, you'll receive a confirmation email with a tracking number. Use it to track your delivery through our shipping partner's website.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery for unused items in their original packaging. Please note that opened food, treats, and grooming products cannot be returned for hygiene reasons. See our full Refund Policy for details.

How long does a refund take?

Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.

Products

Are your products safe for all pets?

All products in our store are sourced from trusted brands and are safe for use as directed. Always check the product description for the recommended pet type and age group.

Do you sell products for all types of pets?

Yes! We carry products for dogs, cats, birds, fish, and small animals. Use the search or browse by category to find what your pet needs.

Account & Support

Do I need an account to shop?

No, you can checkout as a guest. However, creating an account lets you track orders, save your details, and enjoy a faster checkout experience.

How can I contact Zoropet?

You can reach us through our Contact page. We aim to respond to all inquiries within 24 hours. 🐾